
Onboarding at Cleo
We love to make a fuss about our new Cleople, and make sure theyâre set up for success. So weâre spilling the tea on our onboarding process đ
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Thinking about career progression can be a daunting prospect, especially when youâre busy in your current job. So many actions to take, and thatâs once youâve actually figured out where you wanna be. Itâs easy to get lost in high-input tasks that have little reward.
In a recent International Womenâs Day event we sponsored with Triangirls and Coding Black Females, Cleo Senior User Researcher, Ria Jesrani, hosted a simple yet stellar workshop on how to take the small steps that can have the biggest impact in your career. Grab your notebook, or make a copy of this handy worksheet, and letâs get started.
Complete this sentence: In six months, I will haveâŚ
We know - even this is scary. But, if the answer is I will have a clue what I want to do, great! You might also want to develop a skill, build your network or change jobs. Donât overthink it, go with whatever feels right.
Ask why
Why do you want to have achieved that? Whatâs driving that desire? Try to frame this in a positive way:
â Iâm not a good presenter
â
I want to be a great presenter
Ask why again
This will identify your root driver. If your original goal isnât met by the answer to your second why, you should revisit your original goal. Hereâs Riaâs personal example:
Goal: I want to get into user research
Why? I want to spend more time in interviews
Why again? I want more interaction with other people
For those design research nerds, Ria is using the double diamond approach here to ensure that youâre focusing on the right thing before running with solutions.
Whatâs stopping you from achieving that goal right now? List them out. They might be look like this:
Which of these do you have control over right now? If thereâs anything here that you donât have control over, and canât fix quickly, forget about them for now. You of course have the ability to move mountains if you put your mind to it, but when youâre getting started then itâs usually easier to start small, so thatâs why weâre only focusing on blockers that we can control for now.
Now, whatâs the biggest blocker? Or the one you want to tackle first? Highlight that. Now, weâre getting somewhere.
Hereâs the juicy bit! List out some small and easy actions that you could take if that blocker wasnât holding you back. Hereâs Riaâs real life blocker and some actions to get the ball rolling:
Blocker:
They said no and I donât know why
Actions:
Finally, highlight two of the smallest actions, the ones that you could easily start doing tomorrow. For Ria, these were:
This was the first step to getting Ria on the path of becoming a User Researcher, and damn are we glad that she did! We hope this framework will break down what can be a scary process and get you on your right path!
We love to make a fuss about our new Cleople, and make sure theyâre set up for success. So weâre spilling the tea on our onboarding process đ
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