How does Cleo Mobile work?
It uses AT&T’s fast and reliable network to give you full coverage for data, calls, and texts.
What is an eSIM?
It’s a digital version of a traditional physical SIM. It works in the exact same way, but there’s no hassle trying to get a tiny card into your phone. All you need to do is activate it.
Can I keep my phone number?
Yes you can! You’ll be asked to complete two steps when you sign up to transfer your number.
Can I get a new phone number?
Not right now. You can only transfer your current number to Cleo Mobile.
How long will my number take to transfer?
It should be transferred within minutes, but it can take up to 24hrs. You’ll be emailed if there are any issues or if we need any more information from you.
Can I still use my current carrier and number while it’s transferring?
Yes you can. So don’t worry, you won’t be without a working mobile service at any point.
Can I use my phone outside of the U.S.?
Your plan includes unlimited data roaming in Canada and Mexico, but in no other countries. You can only use your unlimited calls and texts to U.S. phone numbers while in the U.S.
When should I cancel my current phone plan?
Once your number has transferred and you have activated your Cleo Mobile eSIM, you can cancel your current (soon-to-be ex) phone plan.
Am I locked into a contract?
Nope. You’re free to cancel your Cleo Mobile plan and there are no cancellation fees.
What happens if my phone is lost or stolen?
Contact customer support as soon as you can to cancel your Cleo Mobile plan. This stops anyone using your service.
How do I request my cash advance boost?
Go to Request to see if you’re eligible. If you are, the $50 boost will added to your first cash advance of every month.
How long do I get my Cleo Plus/Builder/Pro subscription for?
For as long as you have your Cleo Mobile plan! If you cancel Cleo Mobile, then your Cleo Plus/Builder/Pro subscription will be cancelled too. You can sign up to Cleo Plus/Builder/Pro again without Mobile afterward if you want.
Can I upgrade or downgrade my Cleo Plus/Builder/Pro subscription with a Cleo Mobile plan?
Not right now. To switch your Cleo subscription tier, you’ll need to cancel your current subscription and Cleo Mobile plan first, then sign up again to your new tier and Cleo Mobile.
Can I track my hotspot usage?
Not right now. You have 10GB of hotspot data that’s renewed monthly, but you can’t track your usage. Don’t worry, you’ll be able to soon.
What happens if I miss a payment?
If you don’t pay within 7 days of your payment date, your Plus/Builder/Pro subscription and your Mobile plan will be cancelled.
How do I cancel my Cleo Mobile plan?
Type “cancel” in Chat and follow the conversation to cancel your plan for free. If you want to bring your phone number to a different carrier, contact customer support. If you cancel Cleo Mobile, it’ll cancel your Plus/Builder/Pro subscription too.