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My balance is incorrect

How do I update my balance?

Written by Roisin Allum
Updated over 5 months ago

How do I refresh my account balances?

Your transactions are refreshed twice a day. If your most recent transactions aren't showing up, it could be that your accounts just haven't refreshed yet

Just type "refresh" in chat to get the most up-to-date transactions - you'll be notified when your updated data is ready

What's the difference between available balance and balance breakdown?

You can get two kinds of balances in chat:

  1. Available balance: this is the amount of money in your bank account that's available to spend. It subtracts your pending transactions and credit card balances but doesn't include any arranged overdraft coverage. To see yours, type "balance" in chat
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  2. Balance breakdown: this is a list of individual balances within each of your accounts. Checking, savings, credit cards, your Cleo Wallet... these are all listed separately and include pending transactions, too

All your balances are taken from pulling your account data twice daily. If they're inaccurate please try typing "refresh" in chat to manually refresh that sh*t

What should I do if my balance is still wrong?

If your balance still looks off, check your accounts for any disconnections (type "accounts" in chat to do this fast)

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