Where did my money go?

If you're charged and not sure why, here's how to find out!

Written by Daniel
Updated over a week ago

Not sure where your money went? Don't stress, let's find it together

Your money could have landed in a few different places in the app depending on which feature you're using, so let's get you pointed in the right direction πŸ‘‡

There's a random charge on my account and I'm not sure what it is

If you see a charge from Cleo and you're not sure where it came from, it could be from a subscription payment ($5.99 for Plus or $14.99 for Builder), an Express Payout charge ($3.99), Cleo's autosave feature (random amount), or a few other possibilities

This article can help you find out what the charge was for and how to get it back if it looks incorrect πŸ•΅οΈ

I asked for a cash advance and it hasn't arrived yet

If you requested a cash advance but you don't see the money yet, it's probably because the standard payout can take up to 4 business days to arrive (weekends aren't included in this timeframe)

If you want to receive your payment faster, like within 24 hours, you can opt in for the Express Payout option. The Express Payout option costs $3.99 and is charged at the same time as your advance repayment

I sent money to or from the Cleo Wallet, but I don't see it anywhere

Transfers and payments can take up to 4 business days to arrive πŸ—“οΈ

If you withdrew money from your Cleo Wallet, the money will appear in the account attached to your Cleo Wallet. If you transferred or deposited money into your Cleo Wallet, you'll see it in the "Save" tab πŸ–

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