Invalid credentials?

Here's what you need to do

Written by Daniel
Updated over a week ago

If there's a problem with your credentials, try this:

  1. Disconnect all accounts associated with the bank you’re having trouble with

  2. Log into your online bank account (to confirm you have your bank login details correct)

  3. Log out of your online bank account, and close all browsers

  4. Wait 15 mins

  5. Try connecting your bank account to the Cleo app again

If this doesn't work, type “talk to a human” in chat to get in touch with an actual person on our team to fix this

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