Why do I need to verify my identity for Direct Deposits*?
This is a necessary step to keep your account secure and make sure you're really you. Basically, it's good for your financial and identity security.
How long does verification take for Direct Deposits?
The check typically takes about 2 hours to complete, depending on when you submit it.
If you submit yours past 8pm EST, it’ll be checked first thing in the morning. You’ll be notified as soon as it’s done, or if there are extra steps to take. Make sure your notifications are turned on so you can jump back in.
What happens once my identity is verified?
Once it’s complete, you’ll be sent a push notification to go back to the Direct Deposit setup to finish it up. This process ensures your account is verified and ready to receive Direct Deposits.
How can I make sure I don’t miss my notification?
To ensure you receive the notification as soon as your check is complete, make sure your notifications are turned on. This will allow you to jump back into the Direct Deposit setup flow right where you left off.
What if it takes more than 2 hours?
That likely means your documents couldn't be verified. If that happens, you’ll be sent a push notification on how to fix it. So keep your eyes peeled please 👀
*Cleo is a financial technology company and is not a bank. Direct deposit banking services provided by Thread Bank, Member FDIC.