A transaction on your Cleo Card is still pending because the merchant hasn’t released the charge yet. Pending transactions can’t be disputed or deleted and it’s up to the merchant to release them.
You can try contacting the merchant directly. If it’s still pending after a couple of weeks, let us know.
Some merchants temporarily hold extra funds to check your balance. These holds are automatically released once the final charge goes through. Here are some examples to keep in mind:
Hotels, airlines, car rentals: 20% hold for up to 30 days
Gas stations: $45 hold for up to 3 days (if you pay at the pump)