Cleo

Frequently asked questions about our Direct Deposit feature.

Direct Deposit FAQ

Explains why the Card might have been declined

Why did my Cleo Card get declined?

Frequently asked questions about the Cleo Builder subscription tier

Cleo Builder subscription: FAQ

How do I activate my card? How do I freeze or cancel my card?

How do I manage my Cleo Card?

How do I spend on the Cleo Card? What can I use my Cleo Card for?

How do I use my Cleo Card?

How old do I have to be to get a card? Do I need to live in the US?

Who is eligible for a Cleo Card?

How much do I need to add to use my Cleo Card? How long until I can spend on my card?

How do I add cash to my Cleo Card’s available credit limit?

How do I use my card with Apple or Google Pay?

How do I add my Cleo Card to my mobile wallet?

How do I reset my Cleo Card PIN?

What is it? How is it different from my PIN? How do I reset it?

What's my Cleo Card passcode?

What happens if I use my Cleo Card at an ATM? How much of my balance can I withdraw?

Can I use my Cleo Card at an ATM?

Can I add cash to my card's security deposit at a store?

Can I add cash to my Cleo Card's security deposit outside of the Cleo app?

How do I use my Cleo Card at an ATM? Can I transfer funds to CashApp?

How do I get funds off of my Cleo Card's credit limit?

What do I need to do to obtain and set up a Cleo Card?

How do I get a Cleo Card?

Can I use my Cleo Card with CashApp or PayPal?

How do I cancel my Builder subscription? When will I get a refund?

How do I cancel Cleo Builder?

Is there a transaction on your Cleo Card that you need to dispute? Read on for everything you need to know

Cleo Card: Disputes FAQ

Will credit bureaus know about my spending? Can it lift my credit score?

How does the Cleo Card affect my credit score?

What does the Cleo Card report on?

Aine McAlinden

Lizzie

Ellie Spencer-Failes

Have a question about the card that needs to be answered?

Cleo Card

Find answers and get help from Intercom Support and Community Experts

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