Why hasn’t my money arrived?

You're expecting money from Cleo, and you want to know when it will land.

Written by Daniel
Updated yesterday

So you're expecting money from Cleo, but you're not sure where it went or if it's even arrived yet 👀

You could be waiting on money for a few different reasons depending on which feature of the app you're using. Let's figure out your situation so you can get your money asap 🤌

I put money in my Cleo Savings and I can't see it yet

Transfers into the Cleo Savings can take up to 3 business days to process (weekends don't count in this timeframe), so rest assured it's on its way. You can see your pending transfers in the Save tab

I withdrew money from my Cleo Savings and it's still not in my account

Transfers from savings, or withdrawals, can take up to 3 business days to process (weekends don't count in this timeframe). You can see your pending transfers in the Save tab

I requested a cash advance but I don't see it in my account yet

If you requested a cash advance but you don't see the money yet, it's probably because the standard payout can take up to 4 business days to arrive (weekends aren't included in this timeframe)

If you want to receive your payment faster, like within 24 hours, you can opt in for the Express Payout option. The Express Payout option costs $3.99 and is charged at the same time as your advance repayment 💸

Want more? Check out our blog for all things personal finance.

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