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What to do if your subscription payment fails
What to do if your subscription payment fails

You wanted to pay your subscription, but your payment for this month didn't go through

Written by Roisin Allum
Updated over 6 months ago

Sometimes you don’t have enough money, or your card is frozen, or life happens – no judgment ✨

What happens if my subscription payment fails?

You won’t be able to access cash advance and other subscriber features until you’ve paid your subscription

The payment will be automatically tried a few more times in the month after the first failure. If none of these attempts go through, after a month your subscription will lapse and you'll need to sign up again

What if my payment failed but I need access to my subscription right away?

  • Check that you have enough money in your account

  • Make sure that your payment card isn't blocked or frozen

  • Watch out for a notification that your payment has failed – you'll have a chance to add a new card or retry the payment from chat

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