Cleo

Roisin Allum

Daniel

You've got a q about the thing you pay for

Cleo Plus 👑

Why am I stuck in processing when signing up for Cleo Plus?

If Cleo isn't accepting your address, here are a few pointers as to why.

Why won’t Cleo accept my address?

We know, you want that sweet Cash Advance!

Why is Cleo saying my account is suspended?

Why won’t Cleo accept my card and bank details for Cleo Plus?

Onboarding

You want to know whether it’s worth you paying each month.

Why do I need Cleo Plus?

You want to know what this monthly subscription service is all about.

What is Cleo Plus?

You want to sign up for our monthly subscription service

How do I get Cleo Plus?

You want to know what your subscription gets you

What do I get with my Cleo Plus subscription?

You want to check if you’ve got access to our cash advance, cash back, and other Plus related goodies…

Do I have a Cleo Plus subscription?

Introduction to Cleo Plus

You want the magic of Plus, and are willing to pay for it

How do I pay my Cleo Plus subscription?

You’ve paid for the subscription and want to know when you can access that sweet advance.

When will my Cleo Plus subscription payment clear?

You wanted to pay your subscription, but your payment for this month didn't go through

What happens if my Cleo Plus subscription payment fails?

You want that advance, but Cleo’s sent a message saying there’s something wrong

What is wrong with my Cleo Plus subscription?

Payments

You want to deactivate Cleo Plus and stop paying each month

How do I cancel Cleo Plus?

You paid the subscription fee, but now you want it back

How do I get a refund for my Cleo Plus subscription?

You’re done with paying a subscription fee each month and need that money back now.

I’ve cancelled Plus - when will I get my refund?

If you want to restart your subscription, here's how

I’ve canceled Cleo Plus, but I want it back

Cancellation and Refunds

Checking my credit score with Cleo

Savings Accounts

Cleo's way of giving you instant cashback on your spending

What is cashback?

How do I claim my cashback?

Daily Cash

How do you make money?

Extra Info

Find answers and get help from Intercom Support and Community Experts

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