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Why wonโ€™t Cleo accept my address?
Why wonโ€™t Cleo accept my address?

If Cleo isn't accepting your address, here are a few pointers as to why.

Written by Roisin Allum
Updated over a week ago

So, you want to sign up for Cleo Plus to level up your financial health, but Cleo wonโ€™t accept the address you submitted? Try the following ๐Ÿ‘‡ :

Solutions ๐ŸŽ‰

Submit residential address โ€“ Cleo can only accept residential addresses. If you submit a P.O. box or any other type of address, Cleo will not accept this address. Please resubmit an address and ensure it is suitable.

Address format โ€“ when you submit your address, our system compares this address to the one on your ID. Please resubmit your address using the same format of the address on your ID.

Contact support โ€“ if your address is still not being accepted after you have tried the above solutions, please contact our support team and we can help solve this problem for you ๐Ÿ™Œ

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