How do I cancel my subscription?
Type "cancel" in Chat and follow the conversation
Once you answer a couple questions, you'll be given an Unsubscribe button
Tap the button to unsubscribe
You can also
go to your profile (in Chat)
scroll down to Manage Cleo Builder
tap Unsubscribe
You will get a confirmation email letting you know your subscription has been cancelled.
If you have an active advance out when you cancel, you'll still have to repay it on the date you chose.
Will my subscription fee be refunded?
If you cancel your subscription within 7 days of signing up then you'll be refunded your subscription payment. Please note, if you successfully requested a physical Cleo Card during this 7-day time frame, you will not be eligible for a refund of your subscription.
Your money will go back to the card you used to sign up with. Refunds can take 4 business days to process.
If you want to delete your account, please wait until you have received your refund, as your account information is required to process the refund.
What if I just delete the app?
Deleting the app does not cancel your subscription. If you'd like to prevent further subscription charges, you must end your subscription before deleting the app.