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What did Cleo just charge me for?

Wondering what you’ve just been charged for? Here’s how to figure it out.

C
Written by Ciara Jack
Updated this week

Why is my subscription price different from what I expected?

Subscription prices can vary depending on when and how you signed up. Plus plans range from $1.99 to $5.99 per month, or $44.99 per year, while Builder plans cost between $10.99 and $14.99 per month, or $38.25 every 3 months. If your price is lower than expected, you may have locked in a special deal when you joined. Your fee may also change if you upgrade or switch your plan.


What’s this fee for a cash advance or express payout?

  • Sometimes you’ll see a charge if you’ve used express payout for a cash advance

  • Express payout means getting your money within 24 hours instead of waiting up to 4 days

  • The fee depends on your advance amount:

    • $3.99 for $0–$39

    • $6.99 for $40–$59

    • $7.99 for $60–$99

    • $8.99 for $100–$149

    • $9.99 for $150 or more

  • This fee is added to your cash advance repayment

  • Cash advance repayments are taken automatically on your scheduled date and you will be reminded 2 days before.

  • If you don't have enough money in your account, we may take a partial payment (if you opted in) and make future attempts to pay back the amount of your advance while your debit authorization remains active.

  • You can read more about cash advance repayments here.


How can I cancel Plus or get a refund?

  • Just type "cancel" and you'll be guided through the unsubscribe process.

  • You can read about the refund policy right here.


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