How do I activate my Cleo Card?
All you need to do in order to activate your card is successfully complete the Cleo Card sign-up flow.
Once you’ve done that, you’ll be able to view your card details and make purchases by tapping the card details button in the Spend.
Remember: you’ll need your passcode to view your card details.
While you're waiting for your physical card to arrive, you will be able to spend online using the virtual card. Type "virtual card" in Chat for more details. Just remember to update your card details once your physical card arrives.
How do I freeze or temporarily block my card?
If you’d like to freeze your card and block transactions, you need to go to Spend:
Tap Freeze card
This button will magically transform into Unfreeze card once your card is frozen
Tap there as soon as you're ready to unblock
My card has been damaged, lost or stolen. How do I order a new one?
Go to Spend
Tap Replace card
You'll be taken through a flow to replace your card
Your balance will appear on your new card as soon as you reactivate it
FYI your new card should arrive within 5 days
How do I cancel my Cleo Card?
Go to Spend
Tap Manage my card
Scroll down to I've got questions
Choose the option to close your card account
FYI: make sure you've paid off the balance on your card and canceled any direct deposit settings before you cancel your card.
Want more? Check out our blog for all things personal finance.