😒 Why am I not eligible?

If you're not eligible, here are some tips to regain eligibility

Written by Daisy
Updated over a week ago

Cleo looks at your paycheck, spending habits, budget, and more to determine your eligibility. She does *a lot* of number crunching, and uses some complex math to work it out.

We get it–rejection sucks. The good news? You can become eligible over time. To start off, here are some potential reasons why you aren’t eligible right now:

  • Insufficient funds in your account. We need to know you have enough regular income to stay on top of your finances 😊 It also helps if you connect the account where you get paid to Cleo.

  • Too many cash withdrawals, missed payments, not enough transactions or a low account balance also play a part in Cleo’s decision.

  • We might not be able to support your bank to pull through transactions.

  • You may have no accounts connected to Cleo at all 😲

  • If you’ve missed your Cleo Plus subscription payments or pay them late regularly, that can also impact your eligibility.

Want more? Check out our blog for all things personal finance.

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