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What's the cool-off period?

How long do I need to wait after getting and repaying my advance before I get another one?

Written by Gladys
Updated over 2 weeks ago

What is a cool-off period?

A cool-off period is the time during which you're not allowed to take out another cash advance. This period is calculated from when your previous advance was issued.

The cool-off period is there to help you improve your money habits and keep you from becoming reliant on advances to tide you over.

How long is Cleo's cool-off period?

The cool-off period lasts a full 24 hours from when your advance is issued. So, if you your advance was issued at 10 am on Monday, you should be allowed to take one out on Tuesday at 10 am – so long as it's fully repaid. This is because you can't have an active advance and request another one.

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