Advice and answers from the Cleo Team
Cash Advance ⏰
You've got a question about Cleo's cash advance/'cover me'
How do I get my Money Back?💰
You need to cancel something, or you've been charged by Cleo and wanna know why
What does Cleo do?
You want to know what Cleo can do and how to get the most out of her
JCleo Plus 👑
You've got a q about the thing you pay for
Cleo Wallet 👛
You want to know more about this feature, like where the money goes and how long it takes to get there
Connecting your Bank 🏦
You want to know which banks Cleo supports and how to connect them
The Game 🎯
You have a question about Cleo's weekly game/quiz/know your money, or want to know why something went wrong
Budget, Bills + Income ⚖️
Setting up a budget or want to manage your bills and income?
Security 🔒
How we keep your data safe and the trusted partners who help keep your wallets safe for you.
Categories and Transactions
Check these articles out if your balance is looking off or your transactions are in the wrong categories
Random Acts of Relief 💙
Would you like to help someone through the pandemic? Or do you need help because of Covid-19?
Credit Builder Card: FAQs
Have a question about the card that needs to be answered?
T's&C's📖🤓
Direct Deposits
Questions about Direct Deposits, Thread Bank and how to get approved