Skip to main content
All CollectionsCredit Builder Card: FAQs
Managing my credit builder card
Managing my credit builder card

Practical advice 101 πŸ‘‰

Written by Roisin Allum
Updated over a week ago

How do I activate my Cleo Credit Builder Card?

All you need to do in order to activate your card is successfully complete the Cleo Credit Builder Card sign-up flow.

Once you’ve done that, you’ll be able to view your card details and make purchases by tapping the card details button in the Spend tab

Remember: you’ll need your passcode to view your card details

While you're waiting for your physical card to arrive, you will be able to spend online using the virtual card. Type "virtual card" in the Cleo app for more details. Just remember to update your card details once your physical card arrives.

How do I freeze (temporarily block) my card?

If you’d like to freeze your card and block transactions, you need to go to the Spend tab:

πŸ‘‰ Tap "Freeze card"

πŸ‘‰ This button will magically transform into "Unfreeze card" once your card is frozen

πŸ‘‰ Tap there as soon as you're ready to unblock

My card has been damaged, lost or stolen. How do I order a new one?

Spend tab again πŸ‘€

πŸ‘‰ Tap "Replace card"

πŸ‘‰ You'll be taken through a flow to replace your card

πŸ‘‰ Your balance will appear on your new card as soon as you reactivate it

FYI your new card should arrive within 5 days

How do I cancel my credit builder card?

You'll also find this in the Spend tab (we love it there)

πŸ‘‰ Tap "Manage my card"

πŸ‘‰ Scroll down to "I've got questions"

πŸ‘‰ Choose the option to close your card account

FYI make sure you've paid off the balance on your card and canceled any direct deposit settings before you cancel πŸ‘‹

Want more? Check out our blog for all things personal finance.

Did this answer your question?