
Building your own personal feedback culture
Providing positive feedback to team members can help them understand their strengths and build a culture of trust. Cassie, the Technical Lead, outlines how she has built a personal feedback culture.
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You've heard about our values but you're not quite sure how they are demonstrated and celebrated? Look no further!
At Cleo we have three company values that guide everything that we do:
These nine words may not mean a lot in isolation, so I’ll expand on each of them with a few examples. These examples are real peer-to-peer nominations from our bi-annual awards, The Cleo’s, which you can read more about at the end of this post.
(Spoiler alert: our people are super lovely about each other, so get ready for some heartwarming content)
We make sure to celebrate our values at pretty much every opportunity!
We have an #appreciations slack channel where we give values-based shoutouts to colleagues. It's one of our busiest channels! We've also automated the process so that shoutouts are added to our performance management system, Lattice. Managers can see these shoutouts and consider them as part of performance reviews.
Additionally, we host The Cleo Awards bi-annually. The entire company is encouraged to nominate colleagues who embody our values. The examples above were taken from our latest Cleo Awards, where we received over 140 nominations in total! The winners of The Cleo Awards receive a bonus of £$€500 (in their local currency).
If you're interviewing with us soon, it's a good idea to reflect on how you've demonstrated our company's values in your current and previous roles. Be prepared to explain your experiences clearly, describing how you've made a difference in specific situations.
We may ask follow-up questions about these situations. This is not a bad thing; we're simply curious and want to understand more about how you handle various scenarios.
Providing positive feedback to team members can help them understand their strengths and build a culture of trust. Cassie, the Technical Lead, outlines how she has built a personal feedback culture.
Let me start by saying that I’m not the biggest advocate for personas, they’re not always the best way to understand our users and their challenges. But, this particular case is one where a persona has been so helpful, I even felt compelled to write a blog about it.
Allan joined Cleo in November 2018 as a Junior Software Engineer. He's since progressed to Tech Lead. Learn more about his journey at Cleo.