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At Cleo, we're very much about iterating on our agile process and finding the right approach for each team. As we entered Q3 of 2020, we significantly changed the makeup of one of our teams. The team was operating on auto-pilot since the change and was continuing to follow the agile processes that the team had been following in Q2. We noticed that the cycle times were increasing rapidly not long after, which set off some alarm bells.