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At Cleo we have a bi-weekly session focussed around our users and their needs, led by our User Researchers. Find out more about the sessions!
Hello! I'm Yokey, one out of the 5 user researchers at Cleo. I research all things related to the core features in Cleo from budgeting to savings and money management.
We want to make sure all Cleo employees can empathise with our users, their needs, and user pain points as the company grows. To help with this, we created a bi-weekly meetup called Researchers’ Guide to the Galaxy (RGTTG).
The aims of the meetup:
1. Unite our colleagues from all disciplines to hear our users’ stories first hand
2. Provide a space to discuss questions they might have about Cleo’s user experience.
While we are still a small team of researchers, RGTTG is one of the many ways we feel trusted by the rest of Cleo to put our users at the heart at what we do. Simply doing the research is half the work, but often the more complex part of our work is ensuring that our research insights become actionable and influential.
During each session, different researchers take a short slot to present the latest nuggets of user research insights, recordings of our conversations with users and a showcase of upcoming projects.
If you’re interested in learning more about user research at Cleo, stay tuned for more blog posts!
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